Brookdale Bellevue AL/MC

Make sure you prepare for your tour and try to make a list of questions and don't be afraid to do your research its overwhelming but being prepared is very important. The staff is very friendly and take good care of my loved one. They have lots of activities and I would recommend this community to others.

It was a so-so experience. And ours was a very unique experience. My loved one was only there for less than 30 hours. They called me at 10:00 the night after he moved in to say he was having some medical issues. I told them they should send him to the hospital. I didn't think it was necessary for them to call me to ask for permission - I wish they would have just sent him. He then spent some time in the hospital, and then in a nursing home where he passed away. I don't think it was due to anything they did or did not do. I just didn't think they needed to call to get my approval to send him to the ER if they were that concerned. At move-in, we were able to go into his room and spend a couple of hours with him before he was to be quarantined for the first 10 days. The staff was okay. We just had very little interaction with them. The exit process has been okay. I just had to come by and pick up this stuff. They did charge a community fee of approximately a couple thousand dollars at move-in, and when I spoke to them about having it refunded, they said they would. But I only received a partial reimbursement. Through it all, there was just very little contact due to the Covid. I would say I don't know enough to tell what the experience would have been like had he been able to stay there, but there weren't any red flags in the limited experience we had in the beginning.

Brookdale Bellevue is really great. They've been so wonderful. My loved one is getting all the things she needs, and if my siblings pop in or call, they've been responsive and really good at calling back. We had an especially great experience with the marketing director there, and the head nurse. When they did the initial evaluation on my loved one to make sure she was a good fit for the community, you could tell that they really care about all of the people there. They even went to my loved one's home for the initial consultation and answered any questions we had. They were just very helpful. They had to slightly delay move-in due to Covid restrictions, but they did another call before our move-in to make sure everything was still going well and on track. They've been so great. In fact, I've given their contact info to a friend of mine who is looking for a place for her family member. If my loved one gets confused about where she's going, it's no problem. They're there to help her. If they're having activities, they pop by and say to her "Hey, let's go outside and do this, or do that!" And she'll go outside with them. She seems to really like participating in all the things they have to offer. Anytime I speak to her, she says the food is very good. And she's very fussy, so I know they're serving things she likes for her to speak highly of the food. She mentions enjoying the physical fitness activities, and going for a walk or sitting outside now that the weather's getting better. I feel like it's a very good value compared to other places in the area when you compare service and the size of the rooms. And they provide all the furniture, which is petty awesome. It costs a considerable amount less than other places, and I'm not exactly sure why, other than maybe the fact that it's not brand new. But everything is kept very well, and I think it's an exceptional value.