HarborChase of Southlake

We like the location, it is close to our family as well as the newness of the community. It is beautifully decorated, very clean and the staff members are friendly. However they could make some improvements with their leadership team, it was quite dysfunctional from the get go from the initial move in, to the billing department, to their maintenance team. They have also had a lot of turnover rates.

We chose HarborChase of Southlake because we had used them in the past and had a really good experience. The room sizes here are very nice and spacious. They were excellent with communication since we were not able to go inside and visit with our loved one. In the beginning the food was delicious, when she moved into memory care it was not the same. I think it is a lovely place, they have a conducive atmosphere to home living and it is just a beautiful comfortable place to be in. I would absolutely recommend them.

I want to help anyone that has to go through this difficult milestone of selecting an Assisted Living place for a parent. This was truly one of the hardest decisions of my life knowing how, when, where and what to look for during the selection. If I had written this review for Harbor Chase Southlake 1 ½ years ago it would have been a 5 star review; but today’s Harbor Chase is NOT the Harbor Chase we selected for my Mother 2 ½ years ago! Do you know when you hold somewhere is such a high regard (deservedly so), but then they disappoint you so much that it hurts…that is the case with Harbor Chase Southlake! In the beginning when the property was less than six months old, we moved my Mother into Harbor Chase Southlake… it was immaculate, professionally managed and the employees, food and amenities were of the highest caliber which was an answer to our prayers! The top management at that time (Director and the Director of Resident Care) were very professional, involved, highly visible, knew all of the residents and families by name and cared about the welfare of their residents. I can honestly say that the personnel at Harbor Chase saved my Mom’s life more than once. I regularly shared my experiences and highly recommended Harbor Chase to friends, other families when touring the property and my mother’s doctors who were so impressed with her care. Then the top management changed (Director, the Director of Resident Care and the Business Manager) and then things began to take a downward spiral in almost every aspect that once had made Harbor Chase a remarkable treasure. Management now exclusively resides in their offices, are very unapproachable and uninvolved. Other contributors to the downward spiral consist of: the very high employee turn-over rate, the caliber of the new hires and the slow or non-existent communication to residents and families. These sad changes were happening before the quarantine, but I just worked around the situation by communicating more closely with the “worker-bee angels” or handling things myself. Again, I want to reiterate that the front-line personnel consisting of the healthcare workers, culinary and other staff members are fantastic! I cannot extend my appreciation and gratitude enough to these individuals because they loved and cared for my Mom when I could only do it from afar during this difficult time. I wish I could name every employee by name that cared so lovingly for my Mother, but I know I would forget some names that deserve to be recognized. Writing this review is absolutely NOT the way I wanted to be heard or resolve my complaints; I tried to quietly and professionally handle this situation by sending letters & an email to HRA corporate, but I got no response so I decided that the problem was not just a local management concern, but a HRA corporate culture issue. I had been forewarned by another resident’s family member, that corporate was not concerned with any complaints because the bottom-line was strong at this property. I had sincerely hoped that she was wrong and that this was frustration and misinformation speaking… because as we all know, the way you deal with people’s lives and well-being will show-up on your bottom-line! There were several specific situations that occurred right before and after my Mom passed away that prompted my original letter to HRA corporate. I am so disappointed in HRA corporate’s lack of communication, compassion and concern; I guess as long as their bottom-line is strong, they too can reside in their ivory towers, be uninvolved and hope the next resident will accept mediocrity. We entrusted our most cherished possession, our Mother, to Harbor Chase’s care and I thought Harbor Chase’s mission was to value people’s needs over their own convenience and desperate profitability! My dealings are complete with Harbor Chase Southlake, but hopefully my observations can be of use to others.