Windhaven Senior Living

The community is close knit and has a cottage feel. Almost everything is brought to our loved one, this is a huge plus for us and our loved one. The community recently changed hands. We are hopeful the same consistency will continue with the new company. The food could be improved by offering pre-ordered option, or options for choices for the residents.

High management turn over every few months. Staff and medtech's, and nurse all quit. Staff was often overworked and disrespected. Rooms were not move in ready. Broken door locks, broken AC for days, broken ceiling fans, phone network down every few weeks.. Apartment not cleaned regularly. Food is not what is pictured online, actually much lower grade. My parents were even served raw chicken! My Mom was bite up by ants because the room was infested with them. YOUR LOVED ONE DESERVES SO MUCH BETTER!

Do not rely on WSL for quality memory care. Only a few cares and I mean a few are capable of doing the job and they are not often in the building. They are understaffed. My mom recently passed in hospice after her dementia took a toll in conjunction with NUMEROUS falls (resulted in bruising to her head). Additionally, her neighbors family moved her to another facility. They are on their 3rd management and 3rd nurse director and not sure who the executive director is cause that changed in August. Simply said use at your own risk..