Palmyra Heritage House

Horrible service,no dietitian,no phones,no idea on procedures and needs reviewed.

Making the move to a nursing home from having a parent live with you full time is hard enough. Our hopes were that mom would feel at home especially since battling dementia during a pandemic, but that was not the case. After plenty of research and virtual tours (because touring in person was not an option due to the pandemic) we choose Palmyra Heritage House because we thought it checked all of the boxes. Mom was there less than a month and it was too long. It was like pulling teeth to get her out of there, and the team at Palmyra Heritage House did not make it easy for us. On top of that, the 2 nurses that we actually connected with mysteriously “no longer work there” and we went days without talking to or hearing from mom. Mom had an iPad that she loved and was on for most of the day, and the iPad was “lost” in just the few short days she was there. I could really go on and on about our poor experience, but the bottom line is it we were hurt by how we were treated and how our mom was treated in a place that was supposed to help us feel comforted during this transition. I do not recommend this facility even 1 star if it was an option.

I moved mom out of this facility within the first three weeks. The facility is unsafe. Due to their lack of staff, there is no one covering the front door. You can literally walk in the front door and proceed to a residents room without being seen or stopped. Definitely do not recommend for a resident that is mid to high functioning.