StoryPoint Chattanooga

My family member resided at Manor House Assisted Living for 5 1/2 years. Our family was always struggling with the low bar service level for high dollar price. We found pills all over her room where nursing staff just left with her, even during the mild part of dementia. I found pills in the pockets of all her clothes. Various family members were always concerned about their lack of cleaning the room, each of us keep had many numerous complaints. Then, finally, as her dementia advanced, we hired private sitters to up our loved ones service level. Then, the Manor House staff just handed off responsibilities to the sitters, and did not even perform basic cleaning for about $1,000 a week. They stopped changing my family member, cleaning her room, and unknown to our family, Manor House bared her from the dinning room without telling her family or conservator. I later learned that this facility has other families concerned, and they have fired nursing staff over violations from the state. We are pursing these matters.

When we visited this community it seemed like it was not a very active place. The people we met were nice and the community looked clean. The community we chose just seemed to fit my loved one better as it was more active than this community.

The administration was excellent at not only giving us a detailed tour of their community but followed up multiple times to make sure there was nothing more my loved one and I needed from them. The lobby and dinning room was spacious with beautiful decorations throughout the complex.