SYNERGY Home Care of Rockville, Bethesda & Potomac

I would not recommend them, only because I felt that the initial discussion we had about what caregivers would be able to do and what they actually ended up being able to do was entirely different. The understanding was that they would have experienced caregivers when it came to dementia, and that they would be able to take our loved one on outings. We feel like they were not honest with us about the training and experiences of the nurses. We wanted caregivers to have their own cars, and many did not. Consistency was important to us, and there were too many shift changes and changes in care. There were some great caregivers. But overall they didn't communicate to us well what they were and were not capable of doing.

There were a couple small glitches getting started, but all came together and is working very well. My mother likes the two staff members who have come to help her. Having Synergy Care has help us put off placing mom in an assisted living facility for a while.

Synergy was a let down. Maybe all care taking services are that way. But I will keep searching. Synergy is off our list. Miscommunication with receptionist/caretaker/client, one fell asleep on couch, several mom 'fired' and they just walked out leaving them alone: dangerous. Parents both seem with it and can talk a good game.