The Fountains at RiverVue

It's been an excellent experience. My mother loves the place, and I would highly recommend it. She loves the food. It's a great quality, and they give her plenty of it. If she wants more, they'll give you more. The staff is absolutely excellent. They're very attentive to my mother's needs. Overall there's not really anything they can improve on, other than restrictions on visiting due to Covid. But I don't blame them for that at all. That's just the situation we're in.

To all who are seeking a place for a loved one, please be cautious of this place. My grandmother had moved into this place several years ago after her husband passed away while still being semi independent. In the beginning, it was a second home to her, filled with countless activities, caring staff and management, and so on. Unfortunately, as time went on, and my grandmother was having much more trouble walking before transitioning to a wheel chair and constantly having to use the bathroom due to medical issues, the place changed. The facility kept tacking on extra care charges despite the fact my grandma had a private aid 12 hours a day. When trying to call the finance department to state that my family was paying privately for an aid for half the day, all we were left with was an argument, a cold nature from the woman who works in the finance department or at one point, no call backs because they could not be bothered doing their research. My grandmother had fallen, while an aid, who worked for the fountains (not private,) was in her apartment with her, resulting in three fractured ribs, stitches in her head, hip injury, a black eye, a bloody nose and being rushed to the ER. The aid in the room was the same aid my grandmother had asked management not to assist her due to the aids cold, rude and uncaring nature that had resulted in discrepancies in the past. To this day, my grandmother, facility staff and the aid all have different stories. How does a resident fall in their small apartment while an aid is present you may ask? We still ask to this day. On top of this, the facility nearly blamed my grandmother for the aid not doing her job properly. Not too long after this incident, my grandmother had to go to a rehab facility. The Fountains waited until the last possible second (3 days before she was to be released from rehab) to evaluate my grandmother to only say they would not take her back at the fountains. My grandmother was devastated. If you ask me, they did not take her back to cover their own behinds because of the incident that occurred with the aid in her room. The Fountains uprooted my grandmothers entire life due to not taking her back, and essentially left her without a place to live. On top of that, she was expected to pay for each day her belongings were still in her apartment. Imagine being held liable to pay an excessive amount of money when a facility essentially kicked you out of your home? Absolutely sickening. Please be Leary of this place before placing a loved one her. Please also do not trust the aid [name removed] with your loved one, as she is the aid responsible for my grandmas injuries due to carelessness. The staff and management are not what it used to be. They have no problem taking your money, but have problems with taking responsibility for the staff’s poor behaviors and correcting it.

To all who are seeking a place for a loved one, please be cautious of this place. My grandmother had moved into this place several years ago after her husband passed away while still being semi independent. In the beginning, it was a second home to her, filled with countless activities, caring staff and management, and so on. Unfortunately, as time went on, and my grandmother was having much more trouble walking before transitioning to a wheel chair and constantly having to use the bathroom due to medical issues, the place changed. The facility kept tacking on extra care charges despite the fact my grandma had a private aid 12 hours a day. When trying to call the finance department to state that my family was paying privately for an aid for half the day, all we were left with was an argument, a cold nature from the woman who works in the finance department or at one point, no call backs because they could not be bothered doing their research. My grandmother had fallen, while an aid, who worked for the fountains (not private,) was in her apartment with her, resulting in three fractured ribs, stitches in her head, hip injury, a black eye, a bloody nose and being rushed to the ER. The aid in the room was the same aid my grandmother had asked management not to assist her due to the aids cold, rude and uncaring nature that had resulted in discrepancies in the past. To this day, my grandmother, facility staff and the aid all have different stories. How does a resident fall in their small apartment while an aid is present you may ask? We still ask to this day. On top of this, the facility nearly blamed my grandmother for the aid not doing her job properly. Not too long after this incident, my grandmother had to go to a rehab facility. The Fountains waited until the last possible second (3 days before she was to be released from rehab) to evaluate my grandmother to only say they would not take her back at the fountains. My grandmother was devastated. If you ask me, they did not take her back to cover their own behinds because of the incident that occurred with the aid in her room. The Fountains uprooted my grandmothers entire life due to not taking her back, and essentially left her without a place to live. On top of that, she was expected to pay for each day her belongings were still in her apartment. Imagine being held liable to pay an excessive amount of money when a facility essentially kicked you out of your home? Absolutely sickening. Please be Leary of this place before placing a loved one her. Please also do not trust the aid [name removed] with your loved one, as she is the aid responsible for my grandmas injuries due to carelessness. The staff and management are not what it used to be. They have no problem taking your money, but have problems with taking responsibility for the staff’s poor behaviors and correcting it.