24 Hour Home Care - Encino

I am writing this review based on my personal experience with this company for my dad. This company from the start promised caregivers that would best suit my dad's personality. From the start there were multiple caregivers coming into my home. There was no stability of who was going to take care of him. My dad has dementia and needs consistency. I had to keep calling representatives to constantly replace poorly experienced caregivers. They would come into my home, leave my dad in his room and fall asleep in the living room on my couch. Another caregiver, refused to leave my home when I asked him to leave because he was sleeping in my kitchen. He actually got mad that I wanted him to leave. I was on the phone with a representative during the whole incident. The company also called him and told him to leave yet he didn't! I have no idea how they are employing people who are extremely unprofessional. It doesn't stop there! My dad who has had brain surgery fell 2 times under caregiver supervision and hit the floor with his head. We had to take him to the hospital. For the care that I am paying for and expecting this should not be happening. I made the company very aware about my expectations and complaints multiple times. They tried to change caregivers but continued to send me unqualified people who could not do the only thing I asked for which was STAY BY HIS SIDE. This is not the care I want for my dad. However, these were just a FEW of the experiences from the care my dad received. I talked to the manager [name removed] who was understanding but too little too late to make things right. There were multiple chances and opportunities for this company to give the service they promised. I preferred to go with another company that will make sure they employ quality caregivers. 24 Hour Home Care is aware of all my complaints and about this review. Extremely unfortunate to have to experience this I hope no one else has to.

We used 24 Hr HomeCare's services for three weeks, and it was a disaster. I indicated very specific needs for my loved one including the ability to transfer my loved one and knowledge of Hoyer Lifts. About 80% of the people they sent over were not up to snuff. Two people that came were excellent, but the others were not trained properly for our needs. I had to call paramedics seven times in the three weeks we used 24 hr, and I called the company many times to reiterate our needs, but nothing changed.

Working with this agency was like finding temporary help. It didn’t feel like they were really trying to find someone that would fit our needs. They have to ask the caregivers if they even want the job and half the time it seems like they lie to the caregivers to get them to go. The pay the caregivers receive is abysmal and it just seems like the agency doesn’t care whatsoever. I wish I could work with the caregivers directly and just keep the agency out of it. They’re rarely available during the weekends and it’s hard to speak to the same person more than once. The one person that did come out here was pretty good, the problem we had was with her availability and anytime we’d try to get them back, they would be too busy. I do not recommend them.