A & B Homecare Solutions - New Haven

My family hired this agency and I regretted it very much. The main problem was the the supervisor of the caregivers and the owner. I understand it has changed hands since we used them. Hopefully it has transformed its culture. The caregiver and most (not all) substitute caregivers were fine, although the agency misrepresented the qualifications of almost all of them to us. I won't further detail the issues with the manager and owner - they were numerous, chronic and some were serious. Just not worth it. The category stars reflect mostly the supervision. Some of the caregivers were dedicated, if untrained, and the lower scores reflects the bad guidance from above they received

Initially they were very responsive, but some of the care givers were new so their performance was not that great.

Our experience with the office was an abdolute nightmare. So many scheduling errors. So many problems and nastiness. Zero communication. Nobody knew what they were doing. Dangerous for patient. One aide, the office notified and did nothing about it, sat on couch drinking coffee watching movies nowhere near high fall risk patient. Not even on same floor. Too many errors here. Far too many. Zero Stars.