Prairie Hills of Des Moines

It's a good location. The residents seem to get whatever freedom they want or need. The facility offers a good amount of activities. Sometimes the staff can be al little big difficult. But other than that, it seems to be a good place.

I would tell others not to put your loved one here. There was an incident when my loved one was taken to the hospital to see if they had a fractured foot. The community didn't call me, it ended up being the hospital that ended up calling me. There was a leaking toilet, nothing saying it was wet or a way to clean it up on the floor. The community didn't tell us why my loved one wasn't using the bathroom and ended up getting their own shoes dirty. The community takes the residents to doctor appointments. The eye appointment was canceled a few times due to the community not taking my loved one to the doctor. They lack in skills in trying to motivate my loved one to go to the doctor. None of the staff seemed to know how to handle these situations. There was someone new who took all of our complaints. There have been personal belongings that have gone missing several times.

We chose Prairie Hills of Des Moines because they had 2 bedroom apartments available in memory care with a bigger space and a nice outdoor area. It was more like a country setting which we liked. They do not always have the activities that are listed on the calendar which has been a little bit of an issue. Overall I would recommend to others who are looking.