Arbor Terrace of Knoxville

Our family had an in person tour and the tour was fine, but the reason we did not choose Arbor Terrace was because their memory care unit is on the third floor and we just did not feel comfortable with that.

The staff members here are very friendly, and the meals are pretty good. They activities are great, everyone there has been vaccinated so they are able to go out and about. It is a little expensive, but the services, friendliness of the staff and their communication is 100 times better then our previous community and completely worth it.

I would want others to know that part of the reason for my ratings was that they have been quite understaffed since the pandemic. They do not have time to spend with residents anymore so if she needs any type of help it takes forever to wait. The main issue that I have is the food that they serve, they give lots of sandwiches for meals. The food they serve is pretty much just industrial, the quality is not good and it is not freshly made. They are not well balanced and portions are small. I have been taking her meals since she will not eat it. Since covid she has not been able to come out of her room at all so she is not getting any exercise recently whatsoever. As far as the nursing care, they are good and they check on her and make sure she is doing well. They have also been good about communicating with me if there are any issues.