Avalon Memory Care - Irving

We've not ben able to see the community in person except a few times due to the pandemic. The times we have been there the building itself is nice. I think they might be a little understaffed. Other family members state that the communication from the staff isn't what they would like it to be. They have been real good to assist our loved one being able to smoke on the patios.

You would not recommend this community to others, my husband lost a lot of weight in a month and a half, I wouldn't leave my dog here. He had bruises all over from a fall twice in 6 weeks.

Everything is going ok for the most part in this facility. I have experienced a few bumps in the road however. What it really comes down to is the amount of staff and the level of skill that is lacking regarding the care required for my love one. I have discussed this issue with the manager and they are aware of this situation. They have about 4 caregivers during the day along with some aids and then 4 care givers at night. They also assign a staff member to each hall. If my love one were to press the button that they provided to get assistance, they promised that they would be there right away, but there would be times that they wouldn’t. They’re not really as available as they claim to be and that is because most of the time that person is taking care of someone else. Most of the time it’s just redirecting people if they can’t remember what room they’re in or someone has to be re positioned. I just think that they need to be more expeditious and to be more fluid. The value is excellent, the people there are really nice, and I am not worried that my loved is going to be left alone or anything. It’s a nice facility, it’s clean, and the staff has been responsive. However, what it really comes down to is that I think that they need more staffing.