Baywinde Senior Living

The friendliness of the staff and their care services get 6 stars, that was something that really stood out to us. Also the openness and airiness of the community was a big selling point.

My loved one lived here in independent living for a few years and it was a good experience. My loved one needed more care and their assisted living was more of a medical model and we were looking for something that was more homey.

Overall, the community is friendly. It's predominantly younger, single or widowed women who are very able and independent. That seems to be the type of person best suited for Baywinde. They try to have activities, but it's just he same ones over and over. Also, they're not thorough in notifying the residents of the activities ahead of time either. My loved one is confined to a wheelchair, and I had to hire an outside hourly contractor to move her around the building - to take her to activities, to the dining room, to the hairdresser. The contractor would charge for the whole time in the dining room or at the hairdresser, not just the 5-minute walk. She's not affiliated with Baywinde, but they recommended her, and she's like a quasi-employee, picking up where Baywinde falls short. So if you're a resident at Baywinde, you must be capable of getting around by yourself. It's very independent living. If you have more needs and are more dependent, then you're lost. Because of that, my loved one was alone in her room a lot. The dining room staff was pretty good, very nice and attentive. They tended to be younger, and it was nice for them to be around the residents. The daytime front desk person was kind of rude. But the other receptionists and greeters were very nice, and so were the business manager, director, and assistant director. The assistant director was new but was doing her best to make some outward improvements. The sales director was a compulsive over-promiser and under-deliverer, so you would get in there and suddenly realize some of the things he said Baywinde could/would do, they don't. My loved one was there during the pandemic when there was more pressure to keep things clean. Their housekeeping crew was pretty fast, but didn't really provide a thorough scrub down. The food was good on some days, others it wasn't. Overall, I know they provide a lot of things, but it seems really expensive. The place is 15 years old or so and needs some upgrades, - bathrooms, carpeting, walls/wallpaper, the dining room, etc. The inside just looks tired. I know the property has been sold several times, and I think the latest owners are kind of up to their eyeballs in debt service. But I don't think you'll really find a less expensive place either.