Buffalo Crossings Assisted Living Community

EXTREMELY helpful in our discussion!! However, I don't feel this is a good fit for my mom.

I recently spent 10 days at Buffalo Crossings for rehab due to a total knee replacement. The services they promised compared to my experience did not even come close. I unpacked my belongings my first night in the facility because the nursing aide assigned to me was looking for hangers. You can ring the bell for a nurse, but it is usually an aide who takes a message for the nurse. My first few nights there were brutal...I had to wait for my medication until the assigned nurse finished with her rounds. Not to mention on two occasions the cleaning crew came in at 5:00 am to empty garbage cans. I am not a fussy when it comes to dining...but this place is the pits. Burned grilled cheese (served with burn side on the bottom); water in evenings (no juice available), the list goes on. When I made my concerns known to management everyone was very apologetic..... My brief stay at this facility has turned me off of ever going into an assisted living facility. I strongly advise anyone thinking of putting a loved one who may be slipping into dementia or some other sort of mental condition to think twice.

Please do not be fooled by the beauty of the outside. The stay in this facility was the worst 3 days of my parents' lives. On Thursday [date removed], my Dad was admitted to Buffalo Crossing from the rehab center at The Villages Hospital - his 3rd rehab facility in 2 months, due to multiple dislocations after an initial hip fracture. Dad received a lunch at 1:00, past the scheduled lunch hour due to the time of his admittance but received no dinner. An aide offered to go out and get dinner for him, but mom graciously declined, saying they had eaten some crackers from her purse. This aide felt so badly about dad's lack of care, that she quit that night. Nobody came in to prepare daddy for bed. On Friday, [date removed], Mom called me here in Atlanta where I live and where they were scheduled to move to, at 9:00 a.m. and said “you have to get us out of here”. She was very distraught over the lack of care shown to dad. She had spoken at length to [name removed], the social worker, who would not allow mom to take dad out of the facility. He accused mom of not being fully aware of dad's condition and of being angry and out of control with him. Nobody came in to prepare daddy for bed again this night. My family and I had left Atlanta on that Friday afternoon to head down and pick them up. On Saturday, [date removed], I got to Daddy's room there at 6:30 a.m. When the nurse came in later, she was very sour and unfriendly. I told her we needed to take dad to Atlanta where he and mom were moving to, but she couldn’t/wouldn’t help and got the supervising nurse. The supervisor came in with her phone - she had called [name removed]. I spoke at length with him from her phone. He was very condescending, accused me of not knowing what kind of condition dad was in, told me how "out of control" my mom had been, would not allow us to remove dad from facility, said he would speak with doctor on Monday. We had medical transportation already arranged. He let me know in no uncertain terms how wonderful it was that the doctor who had seen dad called me on a Friday night after hours. (She did call me around 6:00 p.m. while we were driving to Florida.) This doctor had spent less than 10 minutes with my dad, and she told me that since dad had been asleep, she had been unable to examine him. But she did tell me that he was in no condition to be moved. As an aside here, dad's nurse refused to let me have water from the drink station when I asked. My mom had been told by another worker that this drink counter was for all guests. She did bring me a glass a little later. When I left the facility around 11 to go help mom finish packing for their move, dad was up and dressed in a wheelchair. We returned for a visit at 5:30. Dad was still in the chair – he had called for help to get back in the bed 3 times. When 2 workers came in to help him back to bed, it became obvious that neither had any idea how to transfer. The young man clipped dad’s Foley bag to his own shirt and the cath tube was swinging to and fro as he and the young girl who had no clue how to move daddy tried to get him into bed. After a couple of minutes, she actually left. The transfer was very rough from the chair to bed. Later that evening, mom noticed daddy’s leg was extremely turned in – x-ray came in at 3 a.m. Mom also noticed bright red blood in dad's urine. Nobody seemed concerned. Mom insisted on daddy being transferred to Leesburg Regional or she would call 911. One nurse said later, it appeared to be due to an injury. This same nurse, though, that had been so unfriendly to all of us accused mom of taking a man in this condition home. When mom incredulously responded, "no, he is going to Atlanta, the nurse responded again, "Well, to your daughter's home". Mom could not believe this nurse would even think such a thing, especially with all the talk about the skilled nursing facility with 24/7 care which is where my parents were going. Buffalo Crossing finally did allow dad to be transferred to the hospital. This experience at Buffalo Crossing Rehab facility will haunt my mom and me for the rest of our lives. It won't bother my dad any longer, as he passed away about a month later.