Canoe Brook Assisted Living-Catoosa

It was a good experience. Our experience was during the pandemic. The staff were very friendly and the food seemed to be good. The activities were good as well. We were no longer allowed into the community due to the pandemic. The community didn't clean my loved one's room once a week, like they had promised. The laundry wasn't being done. The community didn't want to acknowledge that my loved one was at the end of their life. It took a couple of days to get the director to acknowledge that my loved one needed some medication for comfort during their transition. The community even fought hospice over this request.

We wanted to tour this community but were sent a video. There was no contact or follow-up after the video and it made us feel like the community was not inviting.

The administration is pretty good. I've had some problems with one of the care staff. He's a little too harsh with the residents, and lacking in patience. The rest of the care staff has been good. They did notify me right away when something happened with my loved one. When we moved in, they told us the food was great, that they serve shrimp often. In reality, the standard is pre-fab hamburgers. For the premium we're paying, I think they should be feeding them better. I'm frustrated that you can't take your loved one out to dinner without them having to quarantine when they come back. I feel like my loved one is in prison, and that's not right. I know it's not Canoe Brook's fault - it's the state regulations. Canoe Brook is still offering limited activities, and it's up to the resident how much they participate. If I call down there and want something done, they'll do it. The three main administrators - the director, the head nurse, and the sales director - are just wonderful people. But their hands are tied. All in all, I think it's a good place. And I would make the same choice again.