Charter Senior Living of Bowling Green

The staff was super. If we had a need, we could just press the button and they would come. They were very attentive, and they were great to our loved one and to our family. The other residents were super as well. They were very friendly to our loved one, and I felt like she was really hitting her stride and getting to know everybody before her health took a turn for the worse. The only cleanliness issues we noticed was a couple of centipedes during the Springtime, but we told the aide and they sent the maintenance man to take care of it right away. At the end, we had a bit of a problem where the aids weren't coming in every two hours like they told our family they would. They thought that if one of the family members was there that the aides didn't need to come in. But when we addressed it with them, they were very responsive and accommodating to our concern. That night at suppertime we had four aides in the room and ready to help. All of the aides I interacted with were very friendly and kind. I understand the issues they face with understaffing and not always having the help that they need. The food was okay overall, although the desserts were very good. I think they could have done a better job of letting the residents know what the menu was going to be for the week, and also making them aware of alternatives at each meal. They did have a menu on the table that the residents could order from, but the residents didn't seem to know it was there. And that might have been due to memory issues on the resident end. They have two different dining rooms, one for assisited living and one for independent, and then one kitchen that serves both. I wasn't there for a lot of the activities, but my loved one seemed to enjoy the activities she participated in, and they had some singers come in every once in a while for entertainment. For what our loved one was getting, I feel like it was a pretty standard value. The public area décor was a little dated, but she had a very nice room that was like a studio apartment, three meals a day, and good medical attention.

[name removed] is a very thorough tour guide. He answered all of my questions and suggested solutions to issues I didn't know I needed. I would highly recommend contacting Charter if you have a need for senior living.

We have had such a positive experience with this community so far, it is very welcoming, and warm. It does not feel like your walking into an institution. The head manager there who reached out to us when we were first looking is absolutely the man, he was our deciding factor. When it comes to the value they break it down for you, no matter your income, they really work well with all families. The staff do a great job coping with the residents when they are having issues, and they constantly call us with anything regarding our loved one. The food is great, and it is just a very happy and bright place to be.