Elderwood Assisted Living at Tonawanda

We chose this facility because they offered to pick my aunt up at the airport and are very willing to help in any way that they possibly can. She has been very happy and she has no complaints. They have been so helpful especially with me being distant and her needing extra assistance. They are still coming out of covid so all activities are not open, but I know they will start to open up as things relax more. She says that the food is fantastic and she really enjoys it. I would recommend to others.

From what we can see of the community it is very clean. Our loved one really is enjoying the meals and they are starting to bring back the activities they originally had. They have a board that lists the activities, and our loved one is really happy there.

Constantly having to talk my mother off a ledge after she's had dealings with the horrible staff. They are not sympathic to residents needs at all. They believe they are running a reform school rather than an assisted living facility that should be giving our aging loved ones proper care during difficult years. Now with the Pandemic the staff are hopeless to understand that these residents are suffering badly with having to quarantine. No activities. Locked in rooms. A prison. And these thin skinned staff get all high and mighty when a senior gets upset, even though they can come and go at will. If you want your loved one to live out their years in despair, loneliness, neglect and ridicule, send them to Elderwood Tonawanda NY.