Elderwood Assisted Living at West Seneca

We really liked the welcoming staff when we first came to Elderwood, they were excellent. This community was very clean and very bright when your first walked in. The care services seem to be very good at this community, as well as the activities. They have live entertainment, bingo games and mass on a regular bases. The menu seems very good, we have eaten there a couple times and they offer a great variety. Our loved one has yet to complain about the food.

The friendliness of the staff varies depending on who you talk to, it seems like they want to charge you for everything, everything is extra. This is assisted living, but our loved one sometimes has to beg for assistance. Because of COVID there are not any activities but even beforehand there seem to not be that many. The rooms are fine, pretty adequate. They have two smalls elevators for the whole place so you have to cram in the elevator. We haven't really seen the food, but our loved one says it varies, sometimes it is good and sometimes its bad.

They were very good about keeping the community clean. All the staff were friendly both to my mother but also to us as the family. The care they were providing was great, however, once the Covid-19 pandemic came about, they restricted the residents in what they could do was so much so we had to move my mother out. They didn't allow us any face-to-face interaction at all. Before the Covid-19 pandemic, we thought the activities were pretty good. We hope they better understand how critical it is for the residents to have face-to-face interaction with their families. While Skype is a nice accommodation, we don't think it is a good enough replacement.