Elmsmere Villa

In the midst of the pandemic, they've not had any cases in their residents and all residents have had their vaccines. They have limited the number of staff, they've not kept residents "locked" in their rooms. They've had a very happy place during this time. The staff is always welcoming, happy. The meals are good, and my loved one enjoys the food. The diet seems to be varied, tasty, and fresh. The services are very good, it is quite the privilege to be there. The owner is a pharmacist and his wife is the doctor and she has become my loved one's primary doctor. There is also a registered nurse on staff. This is in a neighborhood that is wooded and has a park down the street. There is lots of parking for visitors. The outdoor area for sitting and visiting is attractive. Each floor has a sun room with puzzles, magazines, and books. There is also a game room in the community. The recreation coordinator makes sure to know the resident's interests and keep them active. The director is quick to act on any concerns we have or any questions over the community and our loved one. They take care of the resident's laundry and have a salon for the residents to get their hair care needs taken care of. The community has transportation available for the residents.

Beware. Unprofessional management. Several incidents involving resident safety, including physical violation. Poor communication skills with families. Lack of knowledge in handling health crises and issues of misconduct. Looking out for own indemnity over residents' safety. Non-transparent agendas. Staff put in managerial positions without adequate qualifications and professional communication skills. Discharge team at my mom's hospital called me to express concern over conversation with Elmsmere Villa manager. Four stars for very caring frontline nurses and servers who are understaffed and overworked. Interestingly, the two previous reviews are by Elmsmere managers; one who has since left after a short term.

Very nice location, nice grounds, good price. Single room @ base cost was not suitable. Awaiting an invitation to view a larger room but have been warned about waiting period for larger room. No guarantee.