Gold Choice Assisted Living and Memory Care - Ormond Beach

Very dirty, worn out and smelled bad. It was a surprise last minute visit, the 3 CNA's were huddled at the end of the hallway, one was sitting up an a rolling cart, they were chatting and having a good time. Never moved even when the [name removed] said she was giving me a tour. The residents were lined up in the hall just sitting in their chairs, none look well kept or happy.

This review is for the Ormond Beach Facility: I have waited to write this review so I wouldn't be upset and say things that were only based on emotion. My mom was in this facility which on the surface seemed to be a good choice. Living out of state, I usually would call ahead and let them know I was coming in town. One time I asked if they could have my mom ready and in the lobby as we had to get to an appointment. When I arrived I found my mom in her room in her pajamas- she told me she didn't have any clothes. That's strange - I had just bought her numerous outfits, new sheets, towels, etc. on my last visit a couple months prior. Staff told me they were in the dryer. I checked the dryer only to find one pair of pants and her comforter that reeked of urine the minute the dryer was open. I brought the pants to the then Director [name removed]- asked if she would let her mother wear these. She said they would rewash them. They did and then proceeded to put them on her bed - wet. How in the world could clothes that had been washed smell so terrible? The gal who did the laundry told me (and I saw with my own eyes) they were washing clothes in cold water. The gal also told me they use cheap soap that doesn't get clothes clean. After bringing this to the Director's attention - it was still happening 2 days later. Prior to my visit my mom had fallen- I was told she was fine & that they were required to call me. During my visit I noticed my mom was not using her right hand. She said it has bothered her since the fall. Come to find out when I asked the facility about this- I was told she was, in fact, not examined. Additionally, she had a roommate who was smoking in the room. She would keep 2 cans of air freshener near her bed and when we walked into the room saying "it smells like cigarette smoke in here" - she would begin spraying away. I was told by staff that they asked her if she was indeed smoking in the room and she said "no". So apparently that was that. ;-( Turnover seems very high. While there, the cook was fired or quit- [name removed] was in the kitchen making sandwiches for dinner - She had to wear many hats and worked very long hours. I feel [name removed] genuinely cares and does her best. I understand she is now the Director- so hopefully things will change. If the company continues to pay low wages and hire whatever walks through the door it would be hard for anyone to turn this into a gold choice.

It's kind of a raggedy operation. High staff turnover so there's no career professionals working there. Nice building. Nice activity program. Smells clean. But sloppy in some ways. They never cut my resident friends finger and toe nails, they let them grow for an inch! I have to bring diagonal cutters and sneakily cut them myself. It's crazy but true. The cook job is also high turnover and somethings wrong, I guess it's extremely low paid and the food has been quite shabby on the few times that I have visited. So, it's not bad but do not expect good service. Just a minimum to get by.