Park Senior Villas Assisted Living & Memory Care

There were one or two good employees. Otherwise, I witnessed some disturbing things when I would visit from out of state. For instance, I was watching them dish up food one day. And the gentleman who was dishing it up put the food on the residents' plates and then reached into the serving trays with his bare hands, eating the food out of the trays. Meanwhile, the residents were welcome to come back for seconds out of those trays. My sister, who lived there locally, had issues talking to the staff about anything new that came up regarding medical care. She would have to tell them over and over about any changes. They went through management so quickly there, you couldn't even keep up. The food was absolutely terrible. Some of it wasn't even recognizable. They were supposed to offer another option if you didn't like something that was being served, but any time my loved one would ask for something else, they would just say "This is your dinner." They didn't have activities very often, despite telling us they had them every day. The last straw was when my loved one called my sister and said "There's nobody here to help me. What do I do?" One of the other residents' family members received a similar call and then called 911. When 911 showed up, there was literally not a single employee on site in the memory care house. They had just completely abandoned the residents. We had to wait months to move our loved one out due to Covid, but we finally did get her out.

On [date removed] , my husband was admitted to Park Senior Villas, Goodyear, AZ. after much research of Memory Care Facilities. I had several conversations with the Marketing Director at Park Senior Villas as well as a lengthy meeting with their Licensed Practical Nurse, where we discussed at length my husband's current medications, the daily care he needed, his current medical conditions and medical history. The nurse took notes and did cognition tests on my husband. In addition, medical records were sent to the Marketing Director from three of my husband's physicians currently caring for him which were his Internist, Neurologist and Urologist. I was also told by the Marketing Director that their caretakers were required to take an Alzheimer's course to familiarize them with recognizing the needs of their residents. I completed the required paperwork from the facility, including a sheet of my husband's daily needs which stated: Foley catheter care, blood pressure checks, notification of meals, medication administration, help with toileting, bathing, dressing, ambulation (I sent a walker and shower chair with him,) and I noted he was shuffling his feet and had fallen several times, confusion, some hearing loss, speech, special diet (no tough meat), oral hygiene, face shaving, etc. I also met with Sage Hospice, Scottsdale, AZ, where this information was reviewed with them, and I arranged for their care as well. I was told by hospice, that initially a registered nurse would see my husband twice weekly under their physicians' review and approval. I was also assured by the Marketing Director at Park Senior Villas as well as the hospice nurse that if anything at all changed with my husband that I would be contacted immediately. Feeling comfortable with the facility and the level of care that was going to be provided to my husband, he was admitted on [date removed]. He was in isolation (COVID 19 mandate) for 2 days and I was told he'd have frequent caregiver checks. The Marketing Director advised that visitation was limited due to COVID 19 and that they strongly advise that loved ones not visit for two weeks to allow the resident time to acclimate to the facility which made it much easier for the resident. I was told that I could call anytime on the caregiver line to check on my husband, which I did, calling different shifts. I was told he was "good" "going to his room with an ice cream sandwich, "eating well", doing o.k." I scheduled a visit to see my husband on [date removed]. On [date removed], I received a call from the Hospice Nurse who routinely called weekly. She said my husband was "doing o.k." but that he had a "cough", didn't want to stay still and was "sleepy" so she didn't check his blood pressure, she also said that she was told "he hadn't had much of an appetite the last several days." She again said he was o.k. and that the staff was going to "get him into the shower" later that day". She said she'd see him later in the week. A little later, I received a call from the facility asking if I had a "Do Not Resusitate" on my husband. I asked what was wrong and was told his blood pressure was very low 60/40. I told the caller to immediately call 911 to have my husband taken to the nearest hospital. My daughter and I immediately got in the car, I called the facility to find out the name and address of the hospital and we arrived just as they were wheeling my husband into the emergency room. When I was allowed to see my husband and speak with the doctor, he said my husband's blood pressure was extremely low, said he had pneumonia and was severely dehydrated and weak. He said they were treating him with IV fluids and antibiotics, that he ordered a battery of tests, was going to see the kidney specialist who was in to see if he was a candidate for dialysis, and that he would check with me after all the test results came back. Later that evening, I spoke with the night doctor on call. He said my husband was not a candidate for dialysis, said his kidney function tests were so high "they were off the charts." He said they were doing everything they could to care for him but that he was very, very ill. The doctors treated my husband for four days, did additional testing and scans but came to the conclusion that as aggressively as they were treating him, and that while his tests had improved some, he was not going to get better. On [date removed], my husband was discharged from the hospital and brought home via ambulance and cared for by another hospice group. He passed away 28 hours later on [date removed]. When I saw my husband after he was admitted to the hospital on [date removed], he had lost a lot of weight, looked extremely pale, was wearing a dirty shirt; the same shirt he was wearing when he was admitted on [date removed], and the same shirt he was wearing in a picture sent to me by the Marketing Director 4 days after his admission, and he had not been shaven in days! Looking at a picture of him arriving at the facility on [date removed], versus the picture of him when he was admitted to the hospital on [date removed], he was practically unrecognizable. I am grieving over the loss of my husband of 52 years, and also over the lack of care and neglect he received from Park Senior Villas, and Sage Hospice.

At first glance this seems to be a great place for an elderly father that just needs some help is his day to day life. I did a day and evening check in twice. On both occasions the morning crew was working and doing what should be done. During the evening I saw not one caregiver the first time. The second time it seemed as if I woke up the caregiver that was supposed to be taking care of the people. After being almost completely convinced to not place my father there I decided to go back one more time. I asked a caregiver why there were hardly any caregivers at all. I was told that the caregivers never stay long because the patients say mean and hateful things to any one of color. And that no one ever helps them. If the staff are treated crappy you can bet they wont stay or they wont treat the people living there good. I was glad I didnt put my dad there.