R Angell's Homecare Services LLC

I wish I would have known what I am about to tell you prior to hiring R Angell’s. I have a 93 year old Mother that requires home care. I utilized R Angell’s for three years to take care of her. In the beginning there were minor issues. Over the years the issues became major. Following is a list of those issues: 1. The major issue was that quite often the caretaker did not show up. The agency was unaware of this due to very poor reporting procedures. If I was home I had to call and advise them there was nobody here. One time I was not here and the morning staff did not show. My Mother laid in bed until 2:00 p.m. when the afternoon person reported. 2. Unqualified staff. Some staff were able to do the job and a few were excellent. However, many lacked experience and were poorly trained. 3. High staff turn over due to poor management skills and lack of respect. Several staff that did a good job were fired for ridiculous issues. Many quit due to the owners inability to properly supervise. 4. Staff spent a great deal of time on their phones. Some were so busy with their phone they did not here my Mother trying to get their attention. 5. At least two staff that we had worked on a business of their own such as selling jewelry while being paid to take care of my Mother. 6. Lack of concern by the owner for the services the client was receiving. New staff were not checked up on. The owner very rarely came by to check on things. She would only stop in when she needed to pick up paper work etc. The last many months she asked that her check and forms be put in the mailbox and she would drive by to pick them up. 7. Total lack of respect for customers. Often the owner would deny issues that were reported or not respond to them. There were other issues, but I won’t go into them. In the end [name removed] left a letter at the house stating in two weeks she would no longer provide services for us. She stated she was unable to find staff that satisfied me. This was after one of her staff yelled at me and told me she did not make enough to do any housekeeping and I could do it myself. This worker was on her phone 80% of the time. She had it on speaker phone which was very disruptive and not what we were paying her for. The other final employee was in the bathroom with the door closed on her phone for 40 minutes. Yes, I was not satisfied. I had no objection to [name removed] quieting since the following month I was no longer going to employ her. I stayed with her far longer than I should have due to bogus promises that “it would not happen again”. I now have a wonderful caring staff who do an excellent job. I am happy my Mother is receiving the care she deserves.