Serenity House I

This is a good, safe environment for your loved one. The staff are very positive to work with. The food looks good, and my loved one doesn't complain about the home cooked meals. There are activities on occasion, they use the TV more for entertainment. There are 10 residents in the community.

My father suffers from Alzheimer's and we chose to place at Serenity House. One of the main reasons we could not care for him at home anymore was because he would be awake most of the evening and wander about the house. When we spoke with [Name removed] and the caretakers at Serenity House, we were assured that they were able to deal with this behavior and had much experience with Alzheimer's patients. We were told there was a door chime on my father's bedroom and that the overnight staff would be alerted that he was out of his room. The first week my dad was there, we got a call from Serenity House saying my father couldn't stay in that home because he kept wandering into the rooms of other residents. This was upsetting and confusing because we had been open about this, and assured by the staff that they could deal with this. A few days later, my mom went to visit my dad and was told he was moving that day to another house way across town. This was very upsetting to my mother and not a decision that was in the family's best interest. I called[Name removed] and had to speak with him at length. After that conversation he said they would find a home for my dad closer to us. At the new home there were continuing problems. The staff were very kind and caring, but did not seem to know how to re-direct a person with Alzheimer's. Then one day [Name removed] called me and was very rude. He was upset about an incident that I was not aware of and he did not take time to explain. He interrupted me constantly and was very condesending. During that conversation, it was apparent that he did not have all the information and I had to correct him several times, as did the other staff that was on the line. I've never been treated so rudely and unprofessionally and am appalled that my mother was paying $4.600 a month for us to be treated like this. There are several other incidents that I won't take the time to write down. Serenity House seems to take good care of elderly patients, but in my experience the staff were not trained or experienced in Alzheimer's/memory care. I would not recommend them for these types of conditions.

I liked the tour I took, it was good and the guide took his time talking about the community. They did have a good set up and it looked nice. We saw a private room but my mom did like having to share the bathroom with other residents and she did not have enough room to walk around if she wanted.