Spring Oaks

Older facility, no one bedroom apartments, no assisted living .

The facility is very helpful, we had to move our loved one very quickly and they were very helpful. We are having some issues contacting them about billing, but for the care, they communicate well and contact us if there is anything needed.

I used a Place for Mom to find a place for my mom. She's now been at this facility for a year and 4 months. With the recent pandemic we haven't been able to talk to her very often. The nurse explained they'd been confined to their rooms and weren't allowed out, even meals are brought to them. My mom's room is very small with no real seating area. I live out of town and only get to go see her twice a year. Although the facility is older and could use some TLC it had always been clean but the last time I was there her room wasn't as clean as it had been previously. Not being able to see her or communicate with her regularly, we've been worried and concerned about the care she's been getting. Prior to the pandemic, my dad was there every morning, got her up, made sure she was dressed, had something to eat and was ready for the day. And then suddenly, we weren't sure what was happening. Recently we found out they're under new management, what a huge difference! One of the health care providers in the facility, I know her only as [name removed], has been wonderful! She called me, introduced herself, gave me her cell number, let me Facetime with my mom, arranged for my dad to go see her (a visit through the window) and stays in touch with me and my family and lets us know what's going on and how my mom is doing. And, my mom was recently moved to a bigger room. Needless to say, we're so relieved and sleeping a little better at night! I feel much more confident my mom is not only being taken care of, she's being cared for in a loving way.