Sunrise of Naperville North

We chose Sunrise of Naperville because we really liked the staff members, the proximity to my work, and they were just overall seemed friendly and caring. The facility itself is also very nice and everyone is very helpful. The room sizes are big. The food was excellent, they are chef prepared meals off of a menu and they are constantly having snacks for residents. I would definitely recommend.

During the intake interview, they do not tell you all the different things you will get charged for. They nickel and dime you to death and we did not have any type of heads up. They also change prices on you without any type of notification and you are not given a copy of the care plan unless you request it. From a billing perspective, our bill was wrong 5 months in a row. I went to go clean out our loved ones room and they were filthy, no one was coming in to clean or do their laundry as they were supposed to. I would tell people to never take their loved ones to Sunrise of Naperville.

It’s the start of week 2 at Sunrise Naperville North in my in-laws latest life’s journey. Any family going through this knows it is a whole family process to get your loved ones to this point. We viewed several facilities in our area and found Assoc Sales Director [name removed] easy to work with from the get go—no high pressure sales pitch, she just allowed us time to work toward the end that would best work for our family. We made many visits to Sunrise North on this journey and I can honestly say each and every person we came into contact with exuded genuine friendliness, care, compassion and professionalism—from Executive Director [name removed] to Sales Director [name removed], to Activities Coordinator [name removed], to the ladies at the Concierge desk-- [name removed]and [name removed]. We had several meals in the dining room while deciding, and after moving them in, and Chef [name removed], [name removed] and the rest of the staff were extremely cordial each and every time, and the food was worthy of a five star establishment. My MIL was a gourmet cook before becoming hindered by arthritis, so enjoyment of meals was very important for them. Working through the admittance process, Assisted Living Coordinator [name removed], Nurses [names removed], and everyone we’ve been in contact with have made them (and us!) feel welcome and truly cared for. They are treated with dignity, respect and everyone has taken the time to get to know them, and their likes and dislikes. The last week was spent getting them unpacked and settled. My in-laws are truly starting to feel “at home” and have commented they just love everyone they’ve interacted with. We couldn’t have chosen a better fit for them. It puts my heart and mind at ease knowing they’re in a safe and welcoming new home.