The Addison of Pleasant Prairie

This was a nice community.

It is a nice place. It is working out fine for my loved one. The best thing about the community is that things seem to be running well. We wish there were more outdoor setting areas for residents and families that visit.

There are many comments about being understaffed. I agree, there is not a lot of the appropriate level of staffing to support the amount of people who live here. They rely on CNAs who are fresh out of school and really don't have enough training. I believe the staff is caring, but not capable. The value for the money is not there. They raise rates annually, however changes that occur are often to make things cheaper for the company. The biggest example is the food. The food options are unhealthy, do not fit the dietary needs of 90% of the residents, and quite frankly not much better than a cafeteria in a hospital. I have observed lack of fresh fruit, water and sodium soaked ham, heavy gravy, heavy cheese, etc... None of the food is good for a diabetic or cardiac patient. The facility is unwilling to listen to the residents or family members. They have a "resident advisory committee" however the sole purpose is for the various directors to tell people what is going on. They do not allow feedback and if it is given they say thank you and that is the last it is ever heard. I am also disappointed in the transportation services at the facility. When we toured we were told that it was available daily, but the reality is that it is only available Tuesday and Thursday first come first serve. My mother has had to pay for rides to doctor's appointments because the bus is too full for hair appointments off site. I am also concerned about my mother's safety on the bus. There have been numerous accidents where patients in wheelchairs were not properly secured and had been tossed to the floor. This has happened on a couple of occasions. The driver has not been disciplined to my knowledge. I have also found that my mother is out of medication and has to wait the weekend because they are not getting delivery until Monday. I find this unacceptable, and we are filing a complaint with the state. With the new increase, I continue to question what I am paying for. My mother complains regularly about the food, that some of the nurses are mean (though the turn over in nurses is about 200% - so typically resolves quickly), and the lack of things to do. Overall the staff is friendly, and my mother is aware enough to make appropriate choices and prevent things. I just questions her staying here based on the issues I have seen.