The Arbors at Taunton

The Arbors is very expensive, but they never have enough staff to care for residents. I cook for my Mom, who has been there for about two years, her and always make enough for leftovers for a few extra meals. I write to nursing staff and leave notes in her room for staff to offer the leftovers to my Mom, yet they never prepare the leftovers for her (she doesn't like the food there) and I end up throwing out my Mom's favorite meals. Home cooked food is something she looks forward to. Staff, including the Executive Director, act like they are doing you a favor to simply do anything for your loved one. There have been multiple incidents where my Mom didn't get her medications (they were put in her microwave!) and ongoing theft. Management, enables rather than deals with these issues. When her refrigerator was broken, rather than replace it they put a huge bucket in the refrigerator which collected brown water that was leaking. I would not recommend this facility to anyone.

In 2019 I inquired about assisted living for my father who needed Portuguese companionship, I took a tour and was impressed with quality of care and attention to every resident. Unfortunately, they didn't have any resident in the assisted living that spoke fluent Portuguese and soon after, Covid was upon us. My father moved in with me. His memory during Covid deteriorated and we needed more help. The Arbors reconnected with me, had me take a tour of their Memory Care Unit. Who had more Portuguese speaking residents in the memory care. [name removed] was very helpful. The patients were engaged and the staff were very attentive to the residents. Taking dad for a tour soon.

They have a good sales pitch, the marketing person was good. The administrator was very helpful and understanding. They keep the residents in their rooms, and they don't have a lot of activities for the residents to choose from or participate in. I think they are understaffed, overall.