The Atrium at Veronica Drive

I emphasize the relationship between the resources at The Atrium and the capabilities and needs of the clients. I think The Atrium is more attuned to deal with the more capable residents with less decline than they are to deal with the ones who need more prompting and assistance. But overall I think the staff are attentive and very much involved with their clients. They're adequately staffed. The facility is quite adequate as well. I think activates are adequate for those who can participate, but inadequate for those who need more prompting. I do like that the fact that they're dedicated to memory care only, and not just just a memory care unit in a shared facility with assisted living like I found in other places.

I think the facility was pretty clean, including my loved one's room. Although tidiness could use improvement, for instance the way clothes were put away, etc. Perhaps my expectations were not realistic. The staff were very friendly, but they were understaffed. I think there was some confusion/misunderstanding between the director and myself. I was told they would have a podiatrist coming in, as well as OT and PT, which I said I was interested in. And she said my loved one would be getting all of those services. But that didn't really happen. She only got those services the last 2-3 weeks she was there during a 2-month respite stay. And when she got home and I looked at her feet, it did not look like she had seen a podiatrist. They said they would go on outings for ice cream and things, which never happened. And I was told different reasons as to why. I think their communication with each other could use improvement. They would contact me and say she urgently needed Depends, but when I would get there, she had two packages in the closet. Same with a "lost" sweater that was right there in the closet. But everybody was very friendly to deal with. My loved one was always clean and in clean clothes. Her general care was always fine. I just think there were some misunderstandings. They kept in contact with me, and I appreciated the communication. They included my loved one and invited her to activities. I think they did a good job with activities and offered a variety of different things - music, coloring, puzzles, etc. I just would have liked to see her get outside more. But overall I feel like it was a good value. And for respite care, I would choose The Atrium over skilled nursing in a heartbeat.

We chose The Atrium at Veronica Drive because it was recommend to us by someone in our Alzheimer's support group. The room sizes at the facility are excellent, she is in a private room. I do think they could offer some more activities. but they may just not have enough staff. I would recommend them to others looking.