The Auberge at Plano

I think that everybody has been very kind and helpful. It's a difficult situation for anybody going through this, but they do what they can to accommodate our needs.

Part of the overall experience is due to covid - It was difficult to speak with the nurses over the phone because they did not speak very fluent English. It is a one story building, our loved one had a private room, but we were confused on why we could not go on the outside and speak through the window to our loved one. Due to covid we do not know that our loved one received the best care they provided, because we were never able to go in and check to see the kind of care.

My mother's dementia advanced to the point where we couldn't keep her at home, she didn't recognize her house and wanted to constantly leave. First placed at Arden court in one wing, then moved to another remodeled wing, I was told to hire a sitter for her aggression and agitation; the behavior escalated until the nurse sent her to a psychiatric hospital in Plano - Wellbridge. After 2 weeks, her medications were balanced, she had a diagnosis of severe depression with psychosis and I transferred her to The Auberge Plano. This facility is beautiful, her apartment was newer and more spacious and the residents had many activities and were free to roam - and we paid less than for a much older, smaller facility. Even with the lockdown, my mother is happier and her caregivers like her as a person. The communication is much better, prices are lower, better trained staff and better staff-to-resident ratios. I highly recommend this property.