The Reserve at Thousand Oaks

I would recommend this community to others based on my experience. The community is neat and clean and the staff is very friendly. The food is good and they have activities available for the residence.

While "Star" ratings facilitate statistical processing, they cannot hope to characterize the fine-grain differences that discriminate among comparable contenders, and it is in the attention to and execution of resident service details that The Reserve at Thousand Oaks excels in each of the rated dimensions. Core services are impeccably rendered by friendly and helpful staff who are typically responsive above and beyond their assigned duties to residents' often extraordinary requests. The Reserve offers residents a multitude of regularly scheduled on-site activities covering a broad spectrum of interests ranging from intensely physical exercise sessions to mentally challenging games, from manual arts (such as building and painting and jewelry-making) to classical concerts and twice-a-day movies in a comfortable theater, from supporting intellectual participation activities (like a book club) to games of chance (e.g., nickel poker). In addition, off-site trips to events of special interest are offered periodically for selective participation by interested residents. Living quarters are kept meticulously clean by thorough routine once-a-week cleaning and in-between services if/as needed. Requests for maintenance are expeditiously and professionally handled. The one-word descriptor "Great' doesn't begin to adequately characterize the all-round excellence of services rendered to The Reserve's residents.

My wife and I have lived at The Reserve for over 8 years and we are thankful we moved here. In spite of changes in ownership and personnel, the essential services and culture which make this community so attractive have remained unchanged. The Reserve is a friendly and welcoming community, where residents feel that they are part of a family. It is hard to imagine a more caring staff. Even though there have been changes in some staff members over these years, the replacements are as supportive as the ones who left - a tribute to the selection and training by our management. Also impressive is the flexibility that management has shown with regard to resident needs and proposals. My wife and I, as well as many other residents, have been very satisfied with the food and food service at The Reserve, but there are other residents who would not agree with us. I'm sure that differences in opinion and preferences regarding food is typical of retirement communities. Finally, I should mention our lovely campus. The buildings are surrounded by trees, and residents can walk safely away from busy streets.