The Terrace at Beverly Lake Memory Care

Our loved one was on the memory care side and we had such a positive experience. We absolutely love the facility. The staff members were great, the care takers were great. Every time we would call for updates they would tell us what he has eaten for the day, how is feeling and what all he has done. Such a positive experience.

They do not know how to handle dementia patients. They actually called the police and subdued my loved one and took him to the hospital where he passed away. He was having an outburst as dementia patients do sometimes. They did not call me first. They called the police.

My family & I had a very negative experience with The Terrace At Beverly Lake. While looking for a Memory Care home for my mother, we toured The Terrace & found it to be anything but welcoming. The front office staff was rude & cold, it felt like we were intruding. The tour guide was very price focused, we asked many questions & she kept pushing how important putting a deposit down was. The building itself is falling apart, there’s a huge sinking hole in the hallway, the paint is incomplete in many areas & there are bare damaged walls everywhere you look. The caregivers were running every which way, you can tell they are very understaffed, maybe two or three on a floor? The place is cold, bare & just sad. I’ve been to Memory Care places, I know it’s not all perfect but for them to be asking us to pay $8,000/month you’d think the residents would receive better than that. I want to know that my mother is being cared for properly & this place did not give me that feeling.