Vitality Living Pleasant Hills

Although my mom has only lived at vitality for [dates removed] I have been pleased with the attention given to her thus far. When she presses her button for assistance they are promptly there which is comforting. From the sales counselor to the activity director and all other staff thus far, has been impressive along with the food.

I have no complaints about the community. The staff is very friendly and helpful and the community is very clean and neat. They have lots of activities also. I would recommend this community to others based on my experience.

The place itself is really nice, however our loved one was just not getting her money's worth. The management was terrible and we have two big issues with them. One was the lack of communication, when you would approach them with an issue they said it would get done but they never followed through with it and the entire time our loved one was there nothing was fixed. They needed to have better medication management, they messed up multiples times, they were giving her the wrong dosages, at times they did not know what they were giving her because the medicine was not being administered by a nurse. They also would skip medication, and there was just no communication. Our second issue was the food, our loved one needed to be on a soft diet, and for five months she was only given two options to chose from and even then sometimes she was only given a few items to eat for the entire day. During those five months we had to go all the way up to the vice president to try and get this issue resolved and it never was. There was also a lot of staff turnover and our experience was just a complete disaster.