Palermo Village Retirement Residence

My biggest issues - and I hope that these are just temporary! - have to do with the food/dining service. The dining room temperature is way too cold, to the point that people are wearing heavy sweaters and hats. Also some of the food is not cooked through, potatoes and rice in particular, and is sometimes served cold. We're trying to get something done about it, but they move very slowly. The staff are very friendly though. No complaints there. They work hard and are very cheerful. We like our apartment. It's not huge, but certainly big enough for us. And the maintenance people have been helpful in putting up pictures and TVs and things.

staff are amazing, the meals are great, and the ambiance of the whole residence is great. Activities and entertainment are phenomenal, great job. My aunt loves being at Palermo Village and we could not be happier choosing this place for her.

The staff is incredibly patient, cheerful, courteous and caring. We could not have chosen a better place for our mother. We cannot say enough to express how pleased we've been with Palermo.