The Richmond Retirement Residence

The people look happy and well cared for the renovations are going well. The rooms are very small and the showers are tubs with cut outs and no seats. the other 2 places have a snack area open all the time this one does not. Not much in the way of a games room and no pool for exercise.

The cleanliness of the resident rooms was appalling. Paid for every possible care that we could get for our loved one and strong evidence that it wasn't given!! Do not put your loved one in here. They lack empathy and compassion and the level of care is nil to none.

We were not happy with The Richmond on any level!! No air-conditioning and had to pay for them to put it i the window. When moved my father in law in the air conditioner hadn't been installed, the room was stifling. The answer we got was they needed us to buy an extention cord. Would've been nice to have known that beforehand. Due to covid he had to be in isolation for 14 days which we understood. He needed all the extra care available to him and we were more than willing to pay for any and all that he needed til he could be placed in a nursing home. Because of covid we were unable to visit him for 14 days, which, again we understood. When we could visit he was always wearing urine stained and urine smelling pants among other things. We were beginning to wonder if the care we were paying for was actually being done. He got infection several times and each time theyd send him to hospital and when he'd return he would go back to 14 days isolation. This happened 3 times. He was miserable living there. The last time he was admitted to hospital for infection he never returned. It was not a good prognosis and when hospital Dr asked for him to come back to The Richmond, they refused to care for him anymore. More time went by and he was put on a waitlist for a hospice as they were full. The decision was he was going to have to stay in hospital til he passed. So 2 weeks passed and he did just pass. We went back to The Richmond to move his things out and we were told that we had to pay for another months rent as we didn't give them a month's notice!!! Are you kidding me!!! So heartless and no compassion. Went to his room and it was disgusting. It had ever been cleaned. The smell of urine hit us as soon as we opened the door. There were several empty water bottles under his bed and boxes of used medical supplies just laying on the floor. The carpet was disgusting. There were many straps of his meds in boxes as well. Was he even getting his meds. Bottom line..I DO NOT RECOMMEND THE RICHMOND for your loved one at all!!!!!!