Trinity Oaks of Pearland

The apartment is a good size. The staff are very friendly and helpful. My loved one did have some episodes, and they were very kind, contacted me on at timely basis, and kept me appraised of everything going on. He tells me the food is good as well.

My loved one has a bit of a problem with the meals. She complains that they plan a lot of sandwiches. Also, they don't wear hairnets or gloves, and she's found a hair in her food. She tells me that the staff just come in to the apartment. They knock but don't wait for you to answer. They just use their key and come in. She's had trouble a few times getting answers back when she calls to get something done. I like that they send me a monthly email with a calendar of events, and I feel like they do a good job of keeping me up-to-date with what's going on over there. But my loved one says they don't keep the residents informed well enough. When I've gone over there, they've been helpful and answered any questions I have. It's been clean. The apartments are nice and big, and my loved one has a washer and dryer in the unit. They have pull strings inside if you need assistance or have a fall. When my loved one used hers, they came right away and called me as well.

I would recommend Trinity Oaks as as service. You'll need to follow up with them, as any good steward would do. They don't always answer my questions right away, which is fine. I don't have to call them over and over - they're usually able to get back to me within 24 hours. With this doggone Covid, I've not had interaction with that many of the staff, but the ones that I see the most are very helpful. The only care need I've had to get involved with is medication management. My loved one ran out of a certain medicine, which they remedied after I addressed it with them. They changed the nurse a few months ago, and she seems to be a better fit. And we really haven't had any medical issues in a while. Any time there was a problem before, they managed to jump right on it and solve the problem. My loved one seems to be reasonably happy with the food. They recently changed the menu up and tried to give more variety. They added things like ice cream and breakfast tacos, and are trying to offer more than just the standard options. As for activities, I know they're trying to keep a lot of social distance, but my loved one is still getting to mix and mingle with some of the residents.