Ascension Living Sherbrooke Village

I was a patient at this facility following several surgeries. It was a well decorated facility, and the rooms were very nice and roomy. The physical rehab staff was wonderful; the RN's and nursing assistants were another story completely. Middle of the night calls were answered very slowly, if at all. And the assistants were not happy when you called. Your meals are always interrupted for medication distributing. I have severe anxiety issues and insomnia and those medications are prescribed on an "as needed" basis, which to them, means you have to ask for them and they are only given at the exact moment you are allowed to have your next dose. No matter that the doctor prescribed that I take one medication 3 times a day. The nurses divided those 3 doses by a 24 hour dosing schedule meaning that I would need to wake at 4:00am to receive my 3rd dose. I never heard of such stupidity! My doctor wanted me to take 3 doses a DAY, not 2 during the day and wake up at night to take the 3rd dose. The food was pretty bad, usually cold, bland, and VERY small portions. And the foods advertised as always available, is laughable, If you ask for it, they are usually out of it, so there is no way to avoid the tasteless, cold meals they serve you. I remember thinking how are these people surviving on this small amount of food? The majority of the floor staff are not happy people and as a patient, it makes you feel like a burden. I was glad to go home even though I was not physically ready. I hope I never have to return to this place. Someone needs to check out the nursing care and bring it up to an acceptable level. You people will all age and will require "specialized" care sometime in your life. Think about that the next time you are rude and insensitive to a patient who in reality, is helping pay your salary. If you hate your job and you hate patients, please get another job.

Horrible rehab experience for my father suffering with dementia. They apparently are not equipped to deal with anyone with any problems especially dementia but yet accepted him anyway$$$$$. If you cant function on your own I would warn you to stay away. The problem with that is that you are in need of assistance when you go to a rehab facility = a catch 22. My father was sent back to the hospital after a supervised visit to the restroom where the sink was pulled off of the wall somehow. You tell me how that happens. It wasn't until after that that I was told he would not be able to return to the facility (a blessing in hindsight) because they "can't deal with patients with behaviors (dementia)". No compassion and only wanted to get paid. They even lost his only pair of prescription glasses.

My grandparents stayed here for a week while my grandma recovered from hip surgery after falling down. This was the worst service I've ever witnessed. Almost every caregiver had a hostile attitude; when one of my grandparents had to use the restroom, sometimes they would wait hours after pressing their button, which signaled that they required assistance. The employees treated everyone as though they were brainless, when they were very much so aware of their surroundings. There was absolutely no respect or care here. I wish my family knew how horrible of treatment my grandparents would receive at this place, before they went.