Benton House of West Ashley

Initially the marketing team was outstanding, they did a great job getting us to come, but when we moved our loved one in they did a poor job of retaining us. They did not live up to our expectations. Some of our loved ones things were stolen and our of those things were some very valuable items. One major issues was communication with the staff, it was always difficult to get someone on the phone when we needed to. Before we moved our loved one out, they were placed from assisted living into memory care, but into a temporary room. It took them two weeks to get our loved one settled, and in the meantime they declined very quickly. Our loved one was not comfortable in the temporary room, so he would sleep in the dining hall sometimes. Also the activities were not stimulating enough. However the care takers on the memory care side were very kind, and would take our phone calls for our loved one since they were not allowed to have phones themselves.

Attractive facility, well designed. It’s fairly new and has been well maintained. Friendly and accommodating.

We chose Benton House over The Bridge. The facility is very nice and is small enough to allow the staff to establish relationships with the residents and the residents' families. [Name removed] and his team have been phenomenal and are always ready to assist with any questions the family may have. Mom has transitioned beautifully. I would highly recommend Benton House!