Brookdale Gardens at Westlake

My mother felt she had better care here, than at other communities. I would tell my friends not go to this community. The staff didn't treat me well. My loved one fell while in the community, and had to be taken to the hospital and didn't return. My loved one's spouse couldn't remember where their spouse went. I had to go stay with my loved one. The community didn't like me being there, and they were rude to me during this time. I ended up getting an outside agency to stay 24 hours a day with my loved one. The Gardens doesn't have any type of memory care. The food wasn't good as well.

The time has come for my father to accept help on a daily basis at 80 years of age. We talked about his options and decided on Gardens of Westlake. Gardens was our first choice due to our positive experience with my father in law who lived at Gardens some 10 years ago. Though we were apprehensive due to the COVID pandemic, we called and set up a virtual tour of several available apartments with [name removed] who is their director of sales. [name removed] found the perfect apartment for my father with a private patio facing the beautifully wooded property at Gardens. When we arrived, we were greeted and welcomed with open arms to the Gardens community. Every employee we met was courteous and professional making the move a pleasant experience despite the pandemic. All Garden employees were wearing appropriate personal protective equipment and treated the pandemic very seriously. I feel we are in great hands here and I'm looking forward to seeing my father thrive at Gardens at Westlake.

Beware the Gardens at Westlake: If you are looking for a safe, reliable place for your loved ones and an ethical, honest management team, I would steer clear of the Gardens of Westlake and any facility owned by Spectrum Retirement, LLC. In March of 2020, my grandmother passed away after several years as a model resident. I visited her at The Gardens of Westlake several times and was always happy to find my grandma enjoying life and her friendships with the outstanding staff there. When the time came to vacate her apartment and remove all of her belongings, I was shocked to learn about the plan the parent company, Spectrum Senior Living LLC proposed and insisted on following. ,They exposed my family to unsafe move out conditions, lied and broke their contract by hiring undocumented and unlicensed movers who dumped all of my Grandmother’s personal items into a Pods container in the parking lot in 90 degree heat., All of my grandmothers jewelry (Including her wedding rings) was stolen from her room during the move-out process. Despite assurances beforehand by Spectrum Retirement, LLC that the Garden’s management team would personally oversee the move- out with a professional service under the guise of COVID-19 protocols, no one showed up as promised except for a local and unlicensed team of two day laborers who were contracted for at the last minute. Spectrum Retirement, LLC would not allow even one family member in full safety compliance to be present while unsupervised day laborers handled the move of my grandmothers possessions. On the day of the move-out, one of the day-laborers , in a fit of rage, (cruelly subjected a whole wing of the residence and the residents to a profanity laced tirade. Knowing well how professional and caring the staff of Gardens at Westlake is, I am sure they must have been outraged and saddened by Spectrum’s mis-handling of our family ‘s last days as part of the community. This experience made a mockery of Spectrum Retirement LLC’s stated corporate values of Integrity, Respect, Excellence and Stewardship. Be careful of this place and keep a close eye on your loved ones and their possessions.