Vitalia Senior Residences Westlake

We chose Vitalia over others we looked at because it is newer, very clean, they had lots of activities provided, and the meals are chef prepared. There are not set times for the meals, so you can go to eat whenever. They have a great variety on their menu to choose from. The hallways are huge and well lit, the decor is tasteful. They have a pool on site that they use for therapy and they occasionally have pool residents. It is a very nice place and my dad has been happy with his experience.

Beautiful facility but it stops there. Personnel do not regularly answer call buttons, putting mom's life at risk. This has been such a disappointment. Even after calls to the Executive Director, there has been no improvement. Add to that, the invoices have had multiple errors and still not fixed. I don't think an accountant could understand them. Wish we had chosen another facility.

I think it's a very nice, accommodating facility. They had good, supportive rehab staff. The head administrator was really nice. I really liked her. She bent over backwards to help us meet my loved ones needs at the time. We were there for respite care, so they provided a furnished room, and it was very nice. It was much nicer than other facilities I looked at in the area. Their therapies were excellent and lived up to their good reputation. Vitalia contracts with a company called Fox Rehab, and they have therapists that are allocated specifically for Vitalia. That's the main reason we went there. My loved one had some quirky eating preferences at the time, and all she would eat was grilled cheese. I appreciated that at a time when she just wanted to be home but couldn't be, that they made her a grilled cheese every day. There was a patio off her room, and especially because of Covid restrictions, she loved to go out and sit. And then we could visit her on her patio, which was really nice.