Charter Senior Living of Hazel Crest

Our family was able to have an in person tour, and our experience was good. We were only able to see half of the community because the other half was under renovations but the person who gave us the tour was extremely nice.

I like the friendliness and feeling of family here. The reason I ended up choosing Charter is I felt confident my loved one would be taken care of based on interactions I've had with the staff, including the director. In my conversations with the director, I felt we were aligned and had some of the same things going on in our lives. She made me feel assured and understood. I like the care they're providing, the way my loved one looks and is dressed. She looks very sophisticated.. If you didn't already know she has Alzheimer's, you'd never know it looking at her. Activities have been great. I've seen dancing and an Olympic themed activity. They post pictures on Facebook, and it's great to see the residents involved in positive and stimulating activities.

We chose the facility because they were willing to work with me on the rent every month until his VA benefits kicked in and even adjusted their rate. It also provided everything that he needed.They were very communicative with his care and what he needed, so I do believe he was getting great care here. I was able to text them whenever with questions and I was always able to get a hold of somebody, even the director. Even after his passing they still reach out to check in on me. I am really happy that we chose Charter Senior Living and I would highly recommend them.