FountainBrook

My loved one did not participate in the activities but I was very impressed with the activities that they did have available when I was around. There was a lot of different things to pick from you just had to be willing to participate. The staff are also very friendly.

It is hard to get the meals on time. Most of the people in memory care get cold food because of the wait time. I would suggest really hard that when you come and inspect that you ask about meals and on time meals. Especially if your loved one is going into memory care. I think that there also needs to be better training among the teams. It is a good place to stay if you are in the assisted living part of the community. The hospice personnel are great and amazing.

My mom had Alzheimer’s and Fountain Brook was a convenient drive for my brother and it seemed reputable each time I visited. A nurse gave my mom a pre-entry exam and determined she was a candidate for Memory Care. We admitted her and moved her in but right away, I found the head nurse in charge at the facility to be less than truthful and forthcoming about the treatment plan and care of my mother. The general manager was more concerned about numbers and occupancy percentage rather than the patient care. The memory care staff were a miserable lot from top to bottom. They weren’t happy if the family wasn’t there doing most of the care giving. They were rude and often unresponsive when I asked a question or for help. Fountain Brooke is not adequately staffed and there is not a sense of cohesiveness amongst staff and management. They did nothing to make my mothers stay a pleasant one, it seemed they didn’t want to be bothered. The physicians were not interested in patients.