Guardian Angel Senior Services Inc. - Lynnfield

The management was transferred to another location and once this happened the staff would be late or not arrive at all. Often I would get a phone call late at night, that there wouldn't be a caregiver the next day. This was up to me to call and let the other resident staff know. The phone call wasn't referred to anyone, after I called the emergency number for the company until the following day. I was very disappointed and this created a lot more stress for me than I was expecting. I was constantly calling to make sure I wasn't being billed for those dates the caregivers didn't show. There was no communication between the caregivers. I was told I had to provide the caregivers a notebook to communicate with each other. The details in the notebook weren't detailed at all. They aren't worth the money, I had to request changes to the bill, and it was hard to read the bills. There were different rates for the shift differentials and these didn't make sense. It made it harder to read and understand the bills.

We chose Guardian Angel Senior Services because of the value for the money as well as the locality. It is a family owned business as well and we wanted something that wasn't a big corporate operation. We did have a couple times where the caregivers did not show up, but for the most part everything was good.

They are exceptional! All of them are angels. They care for my 96 year old Dad in Saugus, Ma. They go the extra step. So grateful. The family all lives out of state and we don't know what we would do with them. My Dad agrees. [name removed]