Harmony at White Oaks

Overall I am very happy with the staff. They address issues quickly and are willing to make accommodations. The community is neat and clean, and the staff is very friendly. The food is very good and they have activities for the residents to participate in. overall I am very happy with this community.

If they were friendly, I felt like it was only because they were trying to sell you something they couldn't provide. The activities were ridiculous - they would parade people from the independent living over with food and make a big deal. They would have them sit there and treat the people who were on the Alzheimer's unit like children. And they allowed people from the Alzheimer's unit to go to a wine and cheese party and drink as much wine as they wanted to, in spite of the fact that they were on medications. Which was not a great idea. Safety was a big issue. My loved one was able to get out of the back gate from the courtyard into the parking lot. And they had a gentleman on a daily basis who would kick open the door from the dining room into the courtyard. During Covid, no one wore their masks, including the executive director, the heads of the units, the nursing staff. They would wear them either under their noses or around their necks. That was so appalling to me. Among other appalling things. To be honest, they have a memory care unit, but the staff does not have the proper experience. They could not control any kind of memory related behavior. Once a day for a month, they required a family member to sit in our loved one's room overnight so he couldn't get out. Instead of having somebody work with him, they put it on the family. They have some very nice nurse's assistants and techs that were very good people who cared about the residents, and those were the lowest level people on the unit. Yet they cared the most and did the most to help the residents. My sister never met the medical director, and I met him only one time. He never called her when he changed medications for our loved one, or let us know when he would be there for rounds so we could talk with him. Nothing. They have a great marketing team, and they sell it really well. But once you get in there, the people who are providing the care are nothing like what the marketing team is selling. It was terrible. The unit director and at least two other staff members were fired. It starts with the director and the activities director not wearing masks. How would they expect anyone else to do it if they don't? I even had the activities director tell me "We'll see after the election if this even remains a thing." There were definitely staff that didn't want to put up with anybody who wasn't sitting in a chair docile. Our loved one was younger and more active, and they did not like that. Our loved one went downhill so fast after moving in here. And the way they handled everything compounded my sister's grief so much. It's one of the most expensive places in the area. We did a lot of research, and everything they said sounded like exactly what you would want for your family member. But they did not live up to any of it. It's just really poorly run from the top down.