Knollwood Place Apartments

The prepared meals are not the best, but then other times they are good so they need to improve on their consistency. 'We do think it is very expensive for what you get. It is an old school facility as far as what their units look like - most look to not be renovated or really refreshed in anyway.

I had recently taken a tour of this community for my self and I absolutely loved this place. The staff where on time to my appointment and made sure to answer any questions I had for them in detail. I have made the decision to make the move into this place and start my new adventure at this facility. I liked how the clean the property was and the different packages available to choose from.

To say the place is “in need of a little updating” is a gross understatement. The extremely inadequate laundry facilities, located in small closet-like spaces on 3 floors of the 7-floor building, are equipped with ancient washers and dryers that are frequently in need of repair. The machines look like they may have been installed when the building was built 40 years ago. With 153 apartments, and fewer than a dozen working washing machines, the “complementary laundry facilities” are often in-use and unavailable. The 7 floors and 153 apartments are served by only 2 elevators, one average-sized, and other about half that size. Like the ancient washers and dryers, the 40-year old elevators are also frequently out-of-service. There's no freight elevator in the building, so when one of the 153 apartments is being vacated or someone's moving in, elevator service in the 7-floor and a basement parking garage building is virtually non-existent. Given that the building is filled with elderly residents, many of whom use walkers, the lack of elevator service is not only inconvenient, it's also a significant safety hazard. Outside the laundry closets, near the elevators, is a small lounge area, with some old, broken down, castaway furniture. The wall opposite the elevators has a bay window overlooking the front of the building and its small, pot-holed, often filled parking lot. At one time, 2 comfortable, reasonably high-quality high back chairs sat in front of the lounge area windows on the 3rd floor. Unfortunately, when the building management, without consulting the residents, decided the chairs were needed elsewhere, they were removed and never replaced. You'd think for a $2000-$3000/month apartment, the least you would get would be a comfortable chair to lounge in while you wait for the clothes to dry. The “153 beautifully appointed one- and two-bedroom apartment homes” as their website boasts, are furnished with the cheapest of the cheap appliances. Appliances in an apartment rented less than 4 years ago, supposedly new at the time of the rental, have already worn out and had to be replaced. The replacement appliances are the same cheap garbage as the ones replaced. During the winter months, the outside courtyard receives zero maintenance, and in the summer, trash containers are overflowing, and bird poop-covered benches are encased in overgrown shrubbery. Add the roar from the adjacent highway and it's no wonder the “spacious outdoor patio with gazebo” that “overlooks beautiful Lake L’Chaim” (a drainage ditch for Hwy 169) is not a very pleasant area and receives little use. When the “Lake L'Chaim” fountain finally crapped out after who knows how many years, the drainage ditch become a scum-covered, mosquito-breeding hole filled with stagnant water and was left that way for an entire season before the fountain was finally replaced. 3 years ago, I sent an email to [removed], the only email contact I could find for Knollwood Place Apartments on their website, requesting information about Internet access in the building. I've yet to receive a response. Maybe they're too busy dealing with the high turnover of low-wage staff and overburdened management to get back to me. In the past 3 years, much if not most of the staff have quit and found better jobs. The building is constantly getting new managers, maintenance supervisors, activity directors, drivers, custodians and other staff as workers quit to seek better employment. The only thing premium about the place is the rent. If you're looking for a place that serves institutional-quality kosher food, including the worst lokshen kugel I've ever tasted, you'll find it at Knollwood Place Apartments – and pay dearly for it. The building is poorly-managed, poorly-maintained, and the not very well appointed apartments are outrageously overpriced. For $2000-$3000/month, there are plenty of much nicer apartments, in much nicer locations, to be found.