Oak Hill Terrace

Just wanted to Thank the Staff at Oak Hill Terrace in Spring House for my Mothers Care. We brought her here to Oak Hill Terrace from an out of State facility due to the very poor care she was receiving at that facility. Moving her to Oak Hill was the answerer to my Prayers. The staff and especially [name removed] did an excellent job with my Mom. She went from being sad and depressed to engaged and enjoying life again. She had some special needs, other than her Dementia, but the team at Oak Hill Terrace stepped up to the challenges she gave them and through their diligence and exceptional care she was happy during her stay at Oak Hill Terrace. Even through the COVID hardships, they dug in and found inventive ways to keep her engaged. I can’t speak highly enough of this establishment and their team. While this Dementia condition and COVID situation presented difficult obstacles, they went above and beyond of what I what though possible. I am so thankful that she was in their care.

From the very first day the staff at Oak Hill Terrace were very kind and compassionate. Our mother was finally safe and being taken care of in a respectful and compassionate way. Our mother had Alzheimers and the care she received in Spring House was amazing. I highly recommend Oak Hill Terrace.

I moved my loved one out of the community. The main area was clean. There were a couple of accidents, one being when my loved one had an accident when trying to go to the bathroom, and while delivering food during quarantine. The staff ended up taking a rug and covering both items up. There was cleaning of the apartment on Saturdays. The gentleman that cleaned my loved one's apartment was fantastic. They had one washer and dryer down the hall from my loved one's room, and that only worked half the time. The food wasn't good. My loved one lost 30 pounds during the stay. There were 5 residents that left during my loved one's stay. My loved one had to go downstairs for the staff to check their vitals and had to be downstairs by 7:00 am. I would've thought that the staff would come to my loved one's room. There was a $5,000 fee for activities and that was only to show my loved one around the community. The community didn't do this. My loved one was only played bingo once, and then shortly after there was quarantine right after them moving in.