Towne Club Windermere

[name removed] was wonderful, and the front desk staff were not as compassionate. I feel the front desk, could use more training on how to be patient, compassionate, and friendly towards the residents. I wish [name removed] could be in charge and having assistants in the three different areas of the community. The bathrooms were very low for the residents. I believe these should have been higher for residents. The vanity didn't have any drawers to put your personal belongings in. The only had doors under the sink for the residents to use. The new chef cooked with hot spices, and didn't listen to any of the dietary restrictions of the residents. The community was nice. [name removed] was great at keeping the residents entertained with activities and allowing the residents to laugh. The lock down changed the community experience for me. I left the community due to the meal experience. I thought the discount the community told me about would be for my entire stay. I never received my security deposit from the community, and thought I would be getting that back.

We chose this facility because we liked the independent living apartments. They are beautiful. The services are also really good and it is connected to a good hospital. Out of the other places that we visited, my mother liked Towne Club Windermere the best. She is very happy with the food. The apartments are beautiful, she is in a two bedroom and the size is perfect. Our favorite part about this community is that through the pandemic, they have done an incredible job of maintaining services and making residents feel safe, happy, and comfortable. She loves living here.

We just moved into this community on [date removed]. This is our first time in a independent living senior community. We are extremely pleased with the reception we received. All our concerns were addressed and the entire staff are outstanding.