Courtyard Estates at Cedar Pointe

The community is very nice and the staff is friendly and helpful. The community is a very good value compared to others in the area. I would recommend this community to others based on my experience.

They don't do anything they say they're going to do. My Mother in law had fallen right before moving in, and the doctor told us she had liver cancer. The Dr. in the ER told us that when she got to the facility, they needed to do a blood panel on her to see how bad it was. The facility assured us they would have a doctor come in within 2 days of her arrival to check her out, do blood work and have hospice come in. They never did. When we pressed the issue, the head nurse that told us this would be done right away, changed her story to “I never said that, I don’t have the authority to just call a Dr. and tell them what to do. The Dr comes once a month and if they feel it’s necessary they will order bloodwork. They never addressed the issue EVER. They didn't give her a life alert button around her neck in case she fell, so she couldn't get ahold of someone. She was in the last room of the facility, farthest away. If she fell or needed help, nobody would have ever heard her. They said they would check on her every hour, which they did not do, ever. They only came and got her for meals. We were there for, four hours. Nobody came to check on her. So there was no way for her to contact anyone when she needed help. The reason they said was so they wouldn't have to run down there all the time, but how would they ever know if she would ever abuse it? She never had one to use. It was a joke. They didn’t want to take time for her to walk that far to the dinning room, so they put her in a wheelchair there and back for every meal. After a month of them doing that, she had to have physical therapy because she couldn’t walk but a few steps anymore. We told them no more wheelchairs. One time my son and I went to visit, and they couldn't locate her. It took them 45 minutes. Finally found her in a strange bed, with no clothes on from the waist down. And they didn't look into it, report it or do anything about it. They shut the door so We couldn't see, but We had already seen and heard more than enough. I should have called the police right then and there. But I honestly didn’t know what to do. I put in several fix it tickets for her thermostat. It was over 90 degrees, and she couldn't sleep it was so hot. They opened the huge window in her room all night during wintertime. She could have easily pushed the screen out and fallen out, walked away into the timber, and they never would have known she was gone. There were no safety measures on the window, and it opened all the way, which was a good 3 ft wide and 4 ft tall, starting below her waist, So she easily could have pushed the screen and fallen or gotten out. Food looked fine, they are supposed to give the residents options with the food. But they just sat it in front of them and said there it is. Nonexistent activities, would play music and sing, and that's about it. The activities director was probably the only nice person in the place, and I really liked her. At least she tried. They just didn't give her anything to work with. I did have to call the police because I went to see her and I blew a gasket because her room was still 90 degrees and her bedroom window was wide open again. She didn't have any clothes in her closet - they were all gone. Nothing in her dresser drawer either except a pair of poopy underwear. There was no clothes basket. She went into the facility with 20 outfits. She was wearing a bra that wasn't hers, was 3 sizes too small for her, and was literally cutting into her skin. She had nothing to wear so they took someone else’s clothes and got her dressed. They told me that other residents come in and steal her clothes and that they couldn’t do anything about it. They had not given her showers for a month since she had gotten there. Their excuse was because they were "training staff." A worker stole all the brand new towels I brought for her. They looked all through the facility and couldn't find them. They didn't replace them either. We did file with the state of Iowa. The police found pills in between the refrigerator and the cupboard. We don't even know what kind or where the pills came from either. And it was filthy dirty. The apartment had not been cleaned at all. They also didn’t change bed sheets often. Visitors would notice that her sheets were stained with poop or pee and would get a clean set out of her dresser. She had 3 new sets. Thank God we found another place for her before they shut everything down for the pandemic. They were dirty. They were not doing aything for the residents. The entire resident population just wondered through out the facility. Other residents that we personally knew remained there and got sick and died from Covid. The facility death count was never reported to the state, ever. They never did any bloodwork on my mother in law until the new facility demanded it before she could be trsferred to the new facility we wanted her in. I or a family member went to see my mother in law every day that she was in there because they were not taking good care of her. They didn’t even brush her hair on a daily basis. They completely stripped her of her dignity. Even with us checking on her daily they were not doing their job of taking care of her. I can’t even Fathom what it would’ve been like when they locked down and wouldn’t let anyone in. That is an absolute horrifying thought. I wouldn’t put my worst enemy in this facility let alone a loved one.

I'm very happy with the service we have received. The staff is very friendly and caring. I would recommend this community to others