No Place Like Home For Golden Ages

We chose No Place Like Home for Golden Ages at the time because of the proximity to family as well as the size of it, it was a smaller community. I think you have to be aware that they do not have any kind of activities here, so it is more for people who are far advanced.

Our experience with this community was not what it was made out to be when we initially contacted them. The care giving staff seemed to be under trained for this type of care. They also told us when we initially signed up, that they would be able to take long term care insurance, however they did not submit the paperwork correctly to the insurance company. This meant we had to pay out of pocket for the care when we did not need to be. It took a lot of back and forth with the community and with the insurance company to get things sorted out, which was totally unnecessary. We thought they were not accommodating with our needs. The staff had a lot of turnover as well, which was difficult for communication because we needed to explain our situation over and over to new people, which was very frustrating. We also felt they were not paying enough attention to my mother's care. They were also consistently not communicating properly with us about my mother's care needs. The contract we signed we did not feel disclosed well enough the policies surrounding prorating the monthly care charges. The biggest problem we had was when we decided to move my mother in and were ready to sign their contract, the paperwork was not ready by the time she needed to move, so they moved her in prior to signing any paperwork, which meant we felt trapped into their terms or my mother would have been asked to leave, which she was in no condition to do.

We looked into quite a few Board and Care facilities for my mother in law and after seeing a huge range that spanned from "ok" to "Yikes!", this was the first place where we immediately felt comfortable. From the moment we walked in the house felt different and like a place we would actually enjoy spending time (which we have!). They were incredibly welcoming and reassuring and worked with us in every way to help make the transition as easy as possible. Since the move in,[Removed] have gone out of their way to meet our needs and in some cases gone far above and beyond what we would have expected. Their staff is incredible and the care has been fantastic. Since we live nearby, we visit almost every day and without fail, the house smells clean (but not like bleach or chemicals), the windows are open to let in a nice breeze and the staff is lovingly caring for the residents. They cook fresh food, for the residents and even offer it to us when they see that we've had a long day. They truly seem to care for them as if they were family. I absolutely recommend this property to others. There is no way around the fact that putting a loved one in a long term care facility is difficult but from what I've seen, this is as good as it gets and any family would be lucky to have their loved one find a home here.