Aspired Living of Westmont

Their approach is very much like a Montessori approach for children, but for adults. I like that they try to pair up the people that have similar strengths, and then as they transition into decline, they put them with what they call the gems. I like that this allows them to hang onto whatever skill level they are at for the longest period of time. They do it right here. The cost is in line with everybody else. But they just do it right. With Covid, they went above and beyond keeping us informed. Not overly informed, not underinformed, just right. They kept the residents super safe and went above and beyond state guidelines. They brought in their own company to clean and administer Covid tests regularly. They were the first ones to get pulse oxygen monitors to measure not just temperatures but also pulse and oxygen rates to determine if they needed to get a resident into a hospital. We had an experience at a different community, and they were good, but not nearly as good as this place. Aspired Living assured us they would be able to transition our loved one from assisted living into memory care and make sure he was safe. They did so seamlessly, and I never once heard any frustration level from them. They kept him involved and active, as he preferred to be.

In the lobby and the common areas, things are very clean, but the residents' rooms are not. I'm really disappointed with the staff. The CEO left, and the new CEO has cut service. When I go to visit, only once have I seen an LEA (Aspire's name for a nurse's assistant). Also, they have had family zoom meetings, and I've been left out of two out of four meetings that I'm aware of. I know this because the memory manager happened to mention the meetings to me. There's been staff cuts, which affects the care. On at least two occasions, my loved one was very soiled when I came to visit. If I hadn't noticed, there was no staff around to notice, and I'm not sure when they would have since they are so low staffed. I would like to see more Spanish speaking staff, because my loved one speaks Spanish only. And then you have the complications of cuts in staff, cuts in service. In one of the family meetings, I learned that they had only one RN for both buildings, whereas they used to have one for each building - assisted living and memory care. On one occasion, I found my loved one's meds on the dresser. When I asked the nurse, once she finally made it into the room after a time, she said it was the night meds. Here's the problem. This is a person with memory issues. And they just left the medication on the dresser. So she never took it. So the staff cuts are seriously affecting the care on many levels. I'm disappointed in them and considering looking for better care for my loved one.

It was a nice facility we really liked it, we would recommend to others looking.